We Prioritize Communication So
You’re NEVER Out Of The Loop
From Confirmations To Updates –
We KEEP You Informed
We all likely agree that communication is vital. You definitely want to be kept in the loop when it comes to anything involving your home, especially something like glass replacement services in the Delmarva area.
There’s no denying that communication is an essential part of customer service and necessary for a great customer experience.
Choosing a window replacement company, like GoGlass, that prioritizes keeping you in the loop, is the right option for the success of your project.
At GoGlass, we offer exceptional residential, commercial, and auto glass replacement services across the Delmarva area. And crystal clear communication is just part of our impeccable customer service.
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Our Call Center Makes Us Easy To Reach
Have you ever tried to contact a service and end up on hold for half an hour?
Yeah, us, too.
However, we don’t want you going through that. We don’t want you sitting on hold for a long time to ask a single question or get a quick update. It’s a matter of customer service.
And when it comes to customer service, we aim for excellence.
Our dedicated call center operates to eliminate annoyances like long wait times. During our open hours, we have staff ready and waiting for any calls coming in, and we aim to be available to our customers.
From answering questions to scheduling estimates, we’re here to take your call.
At GoGlass, we strive to provide excellent communication from start to finish of your project. Whether it’s a glass railing or a patio door installation, our customer service is always top-notch.
We Use The Technology Available to Us
It’s not just our call center that we use to keep the lines of communication open with you. Throughout your project, we’ll, of course, call you. But we’ll also use email and texts to ensure you’re as up-to-date as possible.
If you have a preferred method of communication, we’ll be sure to make that our first choice when we reach out.
You’ll Stay Updated
From scheduling to updates to confirmations, we will ensure you know exactly what’s happening with your project.
What is sometimes seen as little things we put a priority on, like texting you when our technicians are on the way. We don’t just show up to your house unannounced. You’ll know when we plan to arrive.
We’ll also communicate timeframes and confirmations. If your products arrive or are ready early, we won’t sit around and wait. We may be able to move up your appointment and replace your window or shower door earlier than initially planned.
And keeping you in the loop is how we stay efficient and keep everything running smoothly.
We Even Keep In Contact After The Installation
After your installation, we’ll be in contact to hopefully receive feedback on our overall service. We’ll reach out and ask if you’d like to provide us with a review. Your feedback will be instrumental in improving our glass replacement services in the future.
We love customer feedback. And we want to know how we did. What we did right, and where we could improve. It’s all helpful. Typically, we’ll reach out about a week after your installation.
And, of course, we try not to take up too much of your time, though we offer all the time you want or need.
Communication is a priority for us. We’ve learned how valuable it is not only for us but for the valued members of our community. It’s part of our service and a standard we operate by.
So, if you need glass replacement services in the Delmarva area and want a window replacement company that ensures you’re always kept in the loop, contact GoGlass to schedule an estimate.