We’re Driven By Fundamental Principles

May 6, 2024Identity

We’re Driven By Fundamental Principles –
Not By Maximizing Earnings Or Profits

That’s Why GoGlass Is Among The
Region’s Finest Glass Services

When shopping for reliable auto glass service in Delmarva, it can be difficult to know if you’ve selected the right company. Many glass businesses advertise in the region, and many are good at what they do.

But how can you distinguish the great ones from the rest?

One way is to choose a principle-driven servicer rather than one devoted to maximizing profits. Of course, profit is necessary for us to stay in business. But we at GoGlass are guided by our core values first and foremost.

When you hire a principle-driven company, you know what you’ll get. You can be sure they won’t do just anything to earn a buck – and that’s GoGlass for certain. Instead, we stand behind and believe in our five fundamental values.

More Glass And Window News

What Are The Five Core Values That Guide Us?

For more than 40 years, we have been a principle-guided business that has proven steady and predictable. We hold true to our core values and don’t stray from them.

We’ll never surprise you with poor service, hidden charges, or disrespectful behavior. We’ll never pass the blame if something should go wrong.

Instead, we follow the STAIRs: .

  • Service
  • Trustworthiness
  • Accountability in all things
  • Integrity in every customer interaction
  • Respect for our customers and their property

So, what do each of these core values mean for you?


The first of our guiding principles is service. We always try to provide a first-rate customer experience through terrific service and constant improvement.

Every day, we ask ourselves, “How can we do this better? How can we provide the absolute best auto glass experience available?”

In fact, this attitude has earned us various service awards.

We constantly look for ways to improve, and we invest in equipment and training so we can always offer the best service using cutting-edge techniques.

We work for you, the customer, so we’re committed to your satisfaction and safety, as well as the safety of your vehicle and home.


We do everything possible to earn and deserve your trust.


We live up to our commitments, including price estimates and completion times. We value our relationship with you, so we never make promises we can’t keep.

You can trust our team, as well. We always hire our workers, we never use subcontractors, and we keep our staff up to our hiring and training standards.

All our employees receive extensive background checks and are given extensive training.


On the rare occasion when we mess up, we are always accountable for the mistake. We never point fingers or try to avoid blame. Instead, we aim to take care of you, the customer.

And we don’t make empty promises. We will fix any mistakes we’ve made in as little as 24 hours – at no cost to you. Furthermore, our lifetime warranty means we remain accountable for years to come.


We exhibit integrity – or strong moral fortitude – during every project. We are open and honest about our pricing, procedures, and results. We install only high-quality products and manufacture our own when suitable products aren’t available.

Finally, to reward others for their integrity and commitment to community service, we offer discounts to active and retired U.S. military members, Board of Education employees, and all first responders.


As a sign of respect to you, our customer, we always provide friendly service and forthright communication. We keep you informed of your job’s progress and are happy to answer any questions you have. We treat your property as if it were our own.

Our quotes are designed to educate you rather than win the job. Instead, we provide detailed, accurate quotes that give you all the information you need to make a decision.

So, if you need new glass and want to work with a principle-guided Delmarva company that follows a set of customer-focused core values, contact us at GoGlass today to request a free quote.